Ha ha ha ha you are with Tata indicom. You are done. You will never be able to solve the problem unless it solves itself. I had the same story to get the tata indicom broadband connection, I was frustated in contacting this guys. At last decided not to take their connection. Tata Indicom gives one of the poorest customer service
 

It wasnt working here in Bangalore also. It started working last evening after I spoke to them.
 

I've gone through innumerable terrible times with tataindicom customer service and I would say theirs is the worst . See below some of my mails which I sent to them and I'm yet to receive any reponse from them as well any improvement in their service.

Hello,


I’m writing this mail instead of calling your contact support center. So please consider my mail and take necessary actions.


As my current plan (64kbps) offered only 50% of the speed I have to go for 512kbps plan. So I did that through your website and one of your contact support rep told that I have to buy a router if I have to change my plan. I don’t want to make any extra investment for this poor connection and worst customer service. If you are saying that I need a router to change my plan to 512 kbps from 64 kbps please cancel my earlier request. Let me continue to work in 64 kbps plan.



Secondly, I am only able to send mails from Outlook but could not receive any. I have configured Outlook the same way it was told in your website.



Thirdly, I’m still getting frequent disconnection. Once in every 3 minutes it gets disconnected and I’m unable to download anything from websites.



Thanks

Regards

Kumareshwaran.
--------------------------------------------
Hello,
On Monday (July 31, 2006) I changed my plan from 64 kbps to 512 kbps and as per your contact center representatives advise I waited for 3 days to see if the change of plan would take effective. However today it is Friday and I don’t see any increase in the speed for the connection. Hence I called up your contact center in the early morning and to my surprise I got connected to a representative immediately without being on hold for 10-15 minutes which is normal whenever I called earlier. However the representative I spoke with doesn’t seem to have knowledge on customer handling skills and the policies or procedures which he should be aware of. Without asking my permission he put me on hold for about 3 minutes which I think is trivial. But not understanding what my issue even after repeating 2 -3 times to him doesn’t made me happy. I asked him the explanation why the change of plan was not made as promised before. He said it will take effective only in the next billing cycle. If this is true, Do I have to wait for weeks to have my plans changed. I don’t understand the logic behind this. Can someone explain?

If you are going to say what the rep told me, I think your options of changing the plans is not flexible and I request you not to post them on the website. At least it will help customers like me to go for some other ISPs connection before taking up yours.
 

I had very much pathetic experience from TATA. The bills which they shows up in their site is not at all correct and intermittent connection failure issues. Till this point of time(Its since 2 months I am using the connection) they have given me 4 public ip's.
 

It is surprising to find how many peple have had a very bad experience with Tata Indicom Broadband. I searched the net wfter my bad experiences and found it to be full of people annoyed by Tata Indicom. Here is what happened with me.
Customer in King? My a%$#.
 

tata indicom is bastadizing broadband. After talking to people from top to bottom at tata indicom no one is ever able to resolve the issues. What ever problems major or minor, it is never solved in one call. Ratan seems to have employeed all inefficient ppl at indicom it seems.i seriously recommend ppl to use mtnl....mtnl is way way better than tataindicom.
 

hi tata indicom we are from tiruvannamalai we all are waiting for tata indicom brodband and here all ready indicom 10 post paid franshisee good responsible and pls try to launch broband as early as possible we all thanks to ratan tata for giving tata indicom 10
 

Tata Indicom cheats customers a lot. Not a single month I got uninterupted connectivity. Credit card payment issue, stupid customer care reps who simply close the complaint without taking any enquiry. Its time to kick them out of industry

Check out
http://seolion.blogspot.com/2006/12/tata-indicom-broadband-india-worst.html
and
http://forums.digitalpoint.com/showthread.php?p=1854031

to know my case with them. IT REALLY SUCKS !!
 

TATAS HAVE PUT THEIR HAND IN ALL PLACES BUT WITH NO CO-ORDINATION BETWEEN TEAMS, COMMITMENT TO THE CUSTOMERS. THEY HAVE HIGHEST AVAILABLE BANDWIDTH, BUT BECAUSE OF LACK OF SERVICE / COMMITMENT THEY WILL BE LOOSER IN ALL THE SERVICE SECTOR(INCLUDING TELECOM).
I HAD LOT OF RESPECT FOR TATA AS AN OLDEST INDIAN BUSINESS FAMILY BUT I LOST ALL BY OPTING 2 SERVICES FROM THEM.
1 IS TELEPHONE AND OTHER IS BROADBAND.
THEY WILL GIVE YOU AN OLD NON WORKING INSTRUMENTS, NON RELIABLE SERVICES AND LOT OF FRUSTRATION(FREE OF COST).

AIRTEL IS FAR BETTER AS COMPARE TO THESE *******

I REQUEST EVERYBODY WHO IS GLANCING THROUGH THIS- PL TELL ALL YOUR FRIENDS NOT TO OPT ANY SERVICES FROM TATA EVEN IF IT IS FREE OF COST. THEY WILL HAVE TO PAY FOR IT BY LOOSING THERE MENTAL PEACE.

What i have written to customer care, who does not even respond to the mails.

We have taken broadband connection in the month of November.The marketing persion as like any other persion promissed to have uptime of 99%. But reality is not even 60% uptime we are receivning.

For any thing CS says the they will REVERT BACK(not resolve) on the problem in 24 hrs(till then just shut your office and go on holiday). Even if after 24 hrs problem persist, they will say that is turn around time and people are still working on the problem. Ask them what is the problem. They will not have any clue about it.
They do not having any efficient system.
Every time they will tell, they will escalate the matter, Ask them what is the escalation matrix they have(They dont have any), and ask them to transfer the call to team lead/ manager they will never do that, some of there team member will come online and tell you he is TL.

What i have written to them

We have been facing lot of problem regarding frequent disconnection and server going down frequently. The total downtime exceeded for the first month is more than 200 hrs due to server down(details was provided by MR. Manish of TATAs ). And also more then 80 hrs because of person not visited to collect the money(as told by customer care).

While asking for the waiver in the rentals they said they can provide waiver only for “NO LINK” problem. They can not provide the waiver for “SERVER DOWN” problem (I THINK THEY DO NOT OWN THE SERVERS).

I further connected to the support team but every now and then there is a problem of disconnection, I connected the people who reported and promised the connection will work fine - Mr. Manis(9243100176) and also Mr. Siriram (66161709) . They said they have a limited/NO power back up on the server, If there is problem with the power, we will have to suffer with this disconnection (REALLY SHAMEFULL in this era of internet when every body will have alternate powersupply).

I really wonder how they can provide any reliable service to the businesses.

As this connection i am using for business purpose, and facing lot of problems, If services will remain like this I will have to look for some alternate to this.

Thanks & Regards
Vikas
 

Tata Indicom/VSNL is the absolute worst in the industry in terms of network uptime & customer service.

My sincere advice to anyone even thinking of applying for a connection - Please don't lose your mental peace by subscribing to this Tata Indicom/VSNL broadband(dis)service. You'll repent it after calling up the customer (dis)service number 2-3 times, I assure you.

- Kiran.
 

Guys you are all wasting your time trying to write about the service (if there is any)of TATA INDICOM. I think one word summarizes it NO SERVICE POSSIBLE.
 

Hi ALL
But i do feel that..the same worst condition is now in AIRTEL..
WORST CUSTOMER SERVICE
WORST MANAGEMENT
WORST ADMIN
FAKE COMMITMENTS
 

Tata customer service doesnt provide numbers any of their managers / senior persons. It would be good if we can post the numbers & email of these people:
Customer care Zone, State etc.

I have managed to get numbers of couple of numbers in Mumbai.

Corp. Office: 022-66578765
Nirmal Bhatt & Awanish Singh handles corporate connections
nirmal.bhatt@vsnl.co.in
awanish.singh@vsnl.co.in

Customer Support head:
Ms. Vaishali
66101176/66101246 (best place to start off after you have registered the complaint)

cheers & good luck
Rajesh
 

you can do drugs, you can smuggle contrabands, you can become the next big criminal and i wouldnt be surprised , but anyone buying a new
tata indicom broadband connection should surely be jailed.

http://www.dishtvindia.info/2007/07/06/tata-indicom-broadband-connection-strongly-discourage-anyone-from-getting-it/
 

HI guys,
The initiative to escalate the matters to way and beyond the TATA indicom broadband consumers suffering and creating a unified source of users you are requested to provide your email id and user id
You are requested to share the same at my email id
blogspot3@gmail.com

Your's truly
The blog3 team
 

HI guys,
The initiative to escalate the matters to way and beyond the TATA indicom broadband consumers suffering and creating a unified source of users you are requested to provide your email id and user id
You are requested to share the same at my email id
blogspot3@gmail.com

Your's truly
The blog3 team
 

HI guys,
The initiative to escalate the matters to way and beyond the TATA indicom broadband consumers suffering and creating a unified source of users you are requested to provide your email id and user id
You are requested to share the same at my email id
blogspot3@gmail.com

Your's truly
The blog3 team
 

Tata are using the name banner to cheat the public, they are using us as their Guinea Pig and have been time and again cheating us. I had severe experience with their Broad band and had to literally spend over 5K in teaching them about the problems faced by us. Now with the Indicom I have already spent 5K and am spending over an hour every evening to educate them of the problems faced. To surivive in the competition they are otping for cheap makes of phones and the system gets heated up and always the battery runs dry. I am fed up with them. I want the money back and would like to go back to BSNL which is way ahead of Tata. I dont know why Rata Tata is in the board and why he allows them to run scot free. Shem to all involved with them.
 

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail at my email id dinaaz10@gmail.com
 

had a Tata Indicom connection in my wife's name and recently I got a
lawyers notice to pay up or face consequence!!
The story goes like this ..
I am had been a subscriber to Tata Indicom's broadband connection from
August of 2007 to October of 2007. Due to dissatisfaction with the
service, I had requested to disconnect the service in the Month of
October 2007 and I have also paid my dues till same date. Inspite of
the fact that I canceled, the field staff did not come to pick the
equipment for a few months. After repeated call's to there call
center, they picked the equipment from my place in the month December
2006, but I continued to get the bills. Again, I had bought this
matter to the Tata Indicom's call center many times. In fact, I also
made a complainant through the internet in the Month of June 2007. I
got bills till July, and now they want to give me a bill for services
I never used!!
Please let me know if you are planning to take further action. I want
to join in.
Thanks,
Vijay
 

All,
Tata indicom is probably the worst broadband provider. My connection has been closed for like a week now. Yet the stupid
call center folks have no clue about the issue and when it will be fixed. Worse still their engineers closed the call stating that I was not at home!!!! So much for customer satisfaction. Are you aware of any press folks or any escalation points within tata indicom broadband.
Thanks
Sami
 

Dear All,

It seems you have got the names wrong for escalating your problems faced with the Tata Indicom Retail Broadband. Nirmal Bhatt and Awanish Singh are not at all related to retail connectivity and will be of no use to help to resolve your issues. I would request you all to stop writing to these two gentleman as it will again add to your frustration and the problems will remain unresolved. You can always write to customerservice@vsnl.co.in. which will surely help.

Thanks and Regards
One more victim.